8:00 a.m. - 5:00 p.m. (You may sign up for one or all classes) Classes are $11 per hour and includes electronic notification to the Insurance Department

Objectives: Why ethics are so important in the insurance business. What ethical responsibilities an insurance professional has. Why the insurance industry is regulated and how it is regulated. How consumer protection and ethical issues relate to insurance regulation. What specific practices in sales, underwriting and claim handling are regulated.

This course qualifies for KS initial required training, KS renewal required training and MO renewal required training. Objective: In this course, we will discuss the need for Long Term Care including the sources available and how one might pay for LTC. We will examine the features, benefits, exclusions and taxation of the individual long-term care coverage. We will introduce the State LTC Partnership Program … It’s requirements and benefits to both the state and the individual.

8:00 a.m. – 5:00 p.m. (You may sign up for one or all classes) * If you already have your Ethics hours, additional hours count as a General Credit

Objective: The function of package policies for small businesses. Basic eligibility requirements. Typical standard and optional coverages. Usual exclusions. Possible conditions & other provisions.

Objective: The meaning of customer service, including who are the “customers” that insurance professionals serve. Why a focus on the customer is essential for the insurance industry in today’s highly competitive environment. The development of verbal communication skills that result in your delivering quality service. Skills for delivering optimal service on the telephone, from the time the phone rings until the caller hangs up. Proper etiquette for communication tools: automated phone systems, voice mail, e-mail and fax. Skills for seeing a customer’s problem or complaint through to a satisfactory conclusion. Techniques for resolving some specific challenging situations.